As per the bottom of this page, please email orders@dukeofed.com.au.

If you would like to speak to one of our staff over the phone, our reception number is +61 2 8241 1500. When prompted, please select menu option number 3 to speak to the National Office.

Our office hours are 9:00am-5:00pm (AEDT October-March, AEST April-September). Please use this time zone converter to assist in calculating the time difference.

To place an order for the IAF badges and certificates listed in our current Product Sheet, please complete our online order form.

Please do not attempt to place an order via email unless this has been specifically requested by the Australian NAO.

To update or change your order, please email the relevant details to orders@dukeofed.com.au and quote the name of your NAO / Award Centre / Unit.

Please do not submit multiple order forms for the same request - this may result in multiple requests for payment.

The Australian NAO suggests that you place your orders well in advance of any ceremonies to give your deliveries the best chance of arriving on time. Due to significant distances and possible delays, we cannot guarantee postage timeframes.

Orders will not be posted until full payment is received.

Please note: Orders will be processed once a week on Tuesdays, Australian Eastern time. If you require an urgent order (outside of this schedule), please indicate this at the appropriate question in the online order form. Any urgent orders will incur an additional postage and handling fee. The Australian NAO is closed between Christmas and New Year, and will not be processing or sending orders during this annual break.

Orders will not be posted until full payment is received.

We recommend you check the Australia Post website for information on international delivery disruptions and service updates. Due to significant distances from Australia and possible delays, postage timeframes may vary and cannot be guaranteed.

Please use the tracking number provided after purchase to monitor the progress of your delivery.

Once the postage and handling fee for your order has been confirmed, an invoice for the total amount payable will be sent to your nominated email address.

Your invoice email will also include a hyperlink to our secure online payment page, where you can pay for your order by credit card.

All costs will be provided and charged in Australian Dollars ($AUD). To estimate the exchange rate, the Australian NAO recommends using the Westpac currency converter.

Postage and handling costs will vary based on location. Based on previous orders with our existing postage provider, the current minimum postage and handling fee is 42.30 AUD.