IAF Award Supplies – Dukeofed

IAF Award Supplies

Note: To purchase clothing and accessories for The Duke of Edinburgh’s International Award – Australia, please continue to www.dukeofedstore.com.au.

 

The Australian NAO is currently responsible for international orders and distribution of all badges and certificates for The Duke of Edinburgh’s International Award.*

To place an order for the IAF badges and certificates listed in our current Product Sheet, please complete our online order form.

Please note: We are currently experiencing high demand combined with supply chain delays. All new orders will likely take longer to process and fulfil as we restock from our suppliers. Please continue to place your orders well in advance of any ceremonies to allow sufficient time for delivery to occur.

After submitting your order, a member of our team will calculate postage costs and email our online payment details to you. Orders will not be shipped until full payment is received.

All costs (including postage and handling) will be provided and charged in Australian Dollars (AUD). To estimate the exchange rate, the Australian NAO recommends using the Westpac currency converter.

Please note: The minimum total quantity for all orders is currently 40 items. This can be any combination of the items available (e.g. 20 badges + 20 certificates). Orders will be processed once a week on Tuesdays, Australian Eastern time. If you require an urgent order (outside of this schedule), please indicate this at the appropriate question in the online order form. Any urgent orders will incur an additional postage fee.

*Orders for Australian Award Centres will continue to go through their respective Divisions.

 

Items available for order

Item nameUnit price ($AUD) Item nameUnit price ($AUD)
IAF Bronze Certificate1.50IAF Bronze Badge1.50
IAF Silver Certificate1.50IAF Silver Badge1.50
IAF Gold Certificate1.50IAF Gold Badge1.50
IAF Supporters Pin4.05
IAF Red Leader Badge**1.83
IAF Green Adventurous Journey Badge**1.83
IAF Blue Trainer Badge**1.83

Current Product Sheet (June 2022)

**Red, green and blue Award Leader badges are only available to NAOs.

 

Frequently Asked Questions (FAQs)

Who do I contact if I have any questions?

As per the bottom of this page, please email admin@dukeofed.com.au.

If you would like to speak to one of our staff over the phone, our reception number is +61 2 8241 1500. When prompted, please select menu option number 3 to speak to the National Office.

Our office hours are 9:00am-5:00pm (AEDT October-March, AEST April-September). Please use this time zone converter to assist in calculating the time difference.

What if I need to change or update my order?

To update or change your order, please email the relevant details to admin@dukeofed.com.au and quote the name of your NAO / Award Centre / Unit.

Please do not submit multiple order forms for the same request - this may result in multiple requests for payment.

When should I place my order?

The Australian NAO suggests that you place any orders as soon as possible. Due to significant distances and possible delays (e.g. due to the global COVID-19 pandemic), we cannot guarantee postage timeframes.

Orders will not be posted until full payment is received.

Please note: Orders will be processed once a week on Tuesdays, Australian Eastern time. If you require an urgent order (outside of this schedule), please indicate this at the appropriate question in the online order form. Any urgent orders will incur an additional postage and handling fee.

How much time should I allow for postage?

Orders will not be posted until full payment is received.

Due to significant distances from Australia and possible delays (e.g. due to the global COVID-19 pandemic), postage timeframes may vary and cannot be guaranteed.

Please use the tracking number provided after purchase to monitor the progress of your delivery.

How do I pay for my order?

Once the postage and handling fee for your order has been confirmed, an invoice for the total amount payable will be sent to your nominated email address.

Your invoice email will also include a hyperlink to our secure online payment page, where you can pay for your order by credit card.

All costs will be provided and charged in Australian Dollars ($AUD). To estimate the exchange rate, the Australian NAO recommends using the Westpac currency converter.

How much is postage and handling likely to cost?

Postage and handling costs will vary based on location. Based on previous orders with our existing postage provider, the current minimum postage and handling fee is 42.30 AUD.

Can I pay by direct deposit or bank transfer instead of credit card?

If you are unable to pay for order by credit card, please email our accounts team to discuss alternate payment options.

Our accounts team can be reached by sending an email to accounts@dukeofed.com.au.

 

Contact

For any international order queries, please email admin@dukeofed.com.au. No orders will be taken over the phone.